WE STRICTLY FOLLOW THESE GUIDELINES
Buyer's Remorse Return Policy
Due to the fact, our products are Custom Made at the time of order: Any product you return within 30 days from the date of delivery must be in the same condition you received it and in the original packaging - UNOPENED. WITH STRAPPING BANDS & SECURE TAPING LEFT ON.
If you OPEN the box or REMOVE THE SECURE TAPE and STRAPPING BANDS this voids the buyer's remorse of the return policy.
You must call our Customer Service Department at 877-755-2334 and they will call you back as soon as they can to fill out the documentation for the authorized return. An RMA# is required for shipping within 30 days of order.
Returns will be accepted for 30 days from the date of purchase for UNOPENED, UNUSED merchandise only. The customer pays return shipping cost. Refund is for merchandise only. Shipping costs are not refunded.
NO RETURNS ATFER 30 days from the date of delivery.
We are not responsible regarding packages lost in transit, damaged in transit, lost after delivery (LAD) also known as “taken by Porch Pirates”, or delivered to the incorrect address. We will help assist the customer with filing a claim with the carrier, but this is all we will do. The option is added “ADULT SIGNATURE REQUIRED” on all our packaged products. Someone must be at home for delivery of our items. Click only once on this option if you are requesting more than one item to be shipped out to the same person, at the same address, at the same time.
See our Warranty page
If an item is damaged in shipment, pictures of the damaged box, packaging, and the damaged item are required so a claim can be filed with the shipping carrier. For quality control, the craftsman inspects all items before packaged and shipped. Any defective pieces will be reviewed on an individual basis. Pictures are required for examination by craftsman. Before any refunds are given to the buyer, White Pine Furniture reserves the right to inspect the return and make the final decision.
White Pine Furniture
Shipping/Returns: 2002 Charles Ave., Kalamazoo, Michigan 49048, United States