Returns

WE STRICTLY FOLLOW THESE GUIDELINES
Buyer's Remorse Return Policy
Due to the fact, our products are Custom Made at the time of order: Any product you return within 30 days from the date of delivery must be in the same condition you received it and in the original packaging - UNOPENED. WITH STRAPPING BANDS & SECURE TAPING LEFT ON.
If you OPEN the box or REMOVE THE SECURE TAPE and STRAPPING BANDS this voids the buyer's remorse of the return policy.
You must call our Customer Service Department at 877-755-2334 and they will call you back as soon as they can to fill out the documentation for the authorized return. An RMA# is required for shipping within 30 days of order.
 
Returns will be accepted for 30 days from the date of purchase for UNOPENED, UNUSED merchandise only. The customer pays return shipping cost. Refund is for merchandise only minus restocking fees. Shipping costs are not refunded.
NO RETURNS ATFER 30 days from the date of delivery.

If you need to cancel your order with White Pine Furniture, please contact us as soon as possible…

We try to “expect” the unexpected. After all, unforeseen events occur. Things come up. If you need to cancel an order, we’ll do all we can to intervene on your behalf. The best way to help us help you under those circumstances is to contact us as soon as possible – and have your order # handy.

Prior to Manufacturing Being Started:
a 5% fee will be charged on the total invoice amount to cover cost associated with labor and merchant fees.

Manufacturing Has Begun:
a 10% cancellation fee is charged, due to the waste of materials and labor costs.

Order Is Complete:
a 25% cancellation fee is charged

Order Is Complete and Shipped:
a 25% cancellation fee is charged, shipping charges are non-refundable and customer pays to have the items returned to us.  There is no refund on shipping charges.

Order Is Complete and Received By Customer in Good Condition:
a 25% cancellation fee is charged, shipping charges are non-refundable and customer pays to have the items returned to us.  There is no refund on shipping charges.

Have questions about Order Cancellations? Call (877) 755-2334.

No-Hassle Returns

If you want to return an item for reasons other than a suspected manufacturing defect, you can do so within (30) days of purchase date of the item. We won’t give you a hassle, but we will ask that you give our Customer Service team a head’s up, your order # and a reason for the return – so we can speed up the process. Items returned within 30 days of receipt of goods and should arrive in the same condition as when it left the warehouse or vendor. Returned items must be unused and in the original packaging. Any rips, tears, stains or burns will be evaluated for repair and the value to return it to its original state will be deducted from any credit minus original shipping fees incurred by White Pine Furniture.

By following through with an online purchase at White Pine Furniture you accept responsibility for the accuracy of your order. That includes item #, product details (ex: item or wood), amount billed, etc. Always check your receipt and notify us of any discrepancies within (24) hours or (1) business day.

We are not responsible regarding packages lost in transit, damaged in transit, lost after delivery (LAD) also known as “taken by Porch Pirates”, or delivered to the incorrect address. We will help assist the customer with filing a claim with the carrier, but this is all we will do.